We have recently performed some website changes. The page you were looking for could be in a new location; please use the menu above to find the page you were looking for.
If you have the current page bookmarked, please replace that bookmark with the new page.Alternatively, some browsers will cache old data to make websites load quicker; if this is the case, please see the below instructions to clear your web browser's cache, cookies, and history.
Before you begin
Clearing your web browser's cache, cookies, and history may remove data such
as the following:
- Saved passwords
- Address bar predictions
- Shopping cart contents, etc.
While you should clear your web browser's cache, cookies, and history
periodically in order to prevent or resolve performance problems, you may wish
to record some of your saved information first. If you are unable to do so, see
Troubleshooting alternatives
below.
For details about browser cache, cookies, and history, see:
Notes:
- For desktop browsers, to quickly open menus used to clear your cache,
cookies, and history, ensure that the browser is open and selected, and press
Ctrl-Shift-Delete
(Windows) or Command-Shift-Delete
(Mac). If this doesn't work, follow the appropriate instructions below.
- If the instructions below don't exactly match what you see, you may need
to update your web browser to the latest version.
If you don't see instructions below for your specific version or browser,
search your browser's menu for "clear
cache". If you're unsure what browser version you're using, from the menu or your browser's menu, select . In Internet Explorer and Firefox, if you
don't see the menu bar, press Alt
.
Troubleshooting alternatives
If you need to clear your cache, cookies, and history for troubleshooting
purposes, but aren't yet prepared to lose the content listed above, you may wish
to consider using a private browsing window in your preferred browser as a
temporary solution:
Mobile browsers
Android
The steps to clear your cache, cookies, and history may differ depending on
the model of your Android device and your preferred browser, but you should be
able to clear your cache and data from your application management settings
menu:
- Go to and choose
or .
- Swipe to the tab.
- In the list of installed apps, find and tap your web browser. Tap and then .
- Exit/quit all browser windows and re-open the browser.
Chrome for Android
- Tap .
- Tap .
- From the "Time Range" drop-down menu, select .
- Check and .
- Tap .
- Exit/quit all browser windows and re-open the browser.
Safari for iOS
- Open your Settings app.
- Tap .
- Tap and
confirm.
- Exit/quit all browser windows and re-open the browser.
Chrome for iOS
- Tap .
- Tap .
- Tap .
- Choose the data type you want to clear.
- Tap .
- Exit/quit all browser windows and re-open the browser.
Desktop browsers
Chrome
- In the browser bar, enter:
chrome://settings/clearBrowserData
- At the top of the "Clear browsing data" window, click .
- Select the following:
From the "Time range" drop-down menu, you can choose the period of time for
which you want to clear cached information. To clear your entire cache, select
.
- Click .
- Exit/quit all browser windows and re-open the browser.
Firefox
- From the menu, select .
If the menu bar is hidden, press Alt
to make it
visible.
- From the drop-down
menu, select the desired range; to clear your entire cache, select .
- Next to "Details", click the down arrow to choose which elements of the
history to clear; to clear your entire cache, select all items.
- Click .
- Exit/quit all browser windows and re-open the browser.
Microsoft Edge
- In the top right, click the Hub icon (looks like star with three
horizontal lines).
- Click the History icon (looks like a clock), and then select .
- Select , then , and then . Click .
- After the "All Clear!" message appears, exit/quit all browser windows and
re-open the browser.
Internet Explorer 11
- Select .
If the menu bar is hidden, press Alt
to make it
visible.
- Deselect ,
and select:
- Click . You will see a confirmation at
the bottom of the window when the process is complete.
- Exit/quit all browser windows and re-open the browser.
Opera
- From the menu, select ,
then , and then .
- In the dialog box that opens, from the "Obliterate the following items
from:" drop-down menu, select .
- Select the following:
- Click .
- Exit/quit all browser windows and re-open the browser.
Safari 8 and later
- From the menu, select or .
- Select the desired time range, and then click .
- Go to or press
Command-Q
to exit the browser completely.